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MaxACD Overview

MaxACD is the industry’s first scalable, all software Automated Voice and IM Routing/Queuing solution specifically designed for Microsoft Skype for Business and Office 365.  Running on industry standard servers, with full support for VMware and Hyper-V, MaxACD can be deployed on premises, in the cloud or in a hybrid model.

Finally – a Comprehensive, Cost Effective, Easy to Manage Solution!

 

On Premises, in the Cloud or Hybrid –

One Solution, Your Preferred Deployment Model

  • True Location Independence

  • Choose the option best suited for your business 
  • Easily migrate to different deployment option if requirements change

 

Auto Attendant, Advanced Routing and ACD –

In a Single, Integrated Solution

  • Single solution = simplified deployment and management

  • Fully leverages Skype for Business and Office 365 capabilities

  • Deploy enterprise-wide or for individual departments

 

 

Skype for Business Solution Highlights

  • Route and queue requests based on Priorities, Skills, Presence and more 

  • Integrated agent and supervisor desktop clients

  • Deploy as complete Contact Center or powerful alternative to Response Groups

 

 

Office 365 Solution Highlights  

  • Delivers end-to-end Cloud PBX capabilities for all employees
  • Adds Integrated Auto Attendant, Voicemail and Hunt Group features
  • Enables Advanced Call (and IM) Routing, Queuing and Reporting

 

 

Complete Management and Control

  • Real time monitoring and historical reporting
  • Comprehensive supervisory capabilities
  • Integrated, multi-level web administration

 

 

A Natively Integrated Solution 

  • Deployed as a Skype for Business trusted application  
  • Utilizes Microsoft’s UCMA and UCWA API sets 
  • Full support for Active Directory (including Azure AD)